It’s a refreshingly simple 3 step process:

• You will receive our DNA testing kit within a few business days of your order.
• Your kit will come with step-by-step instructions about how to collect and send us a DNA sample. Long story short: You rub your cheek with a swab we provide you, seal it in a bag (also provided), and mail it back to us with the postage paid envelope (also provided in the kit).
• After 6-8 weeks of deep DNA analyzation at our state-of-the-art laboratory, you will receive an email linking you to all your information on our website. Then, you just enjoy exploring your new treasure trove of information about yourself!

We’re glad you asked! We are one of the only DNA testing companies that offer any kind of money-back guarantee. We guarantee to deliver your genetic reports in fewer than 8 weeks.

Those 8 weeks begin the day that our lab receives your DNA sample, provided your DNA passes quality analysis.

Your DNA passes quality analysis based on these factors:

• Is there enough DNA in your sample to complete extraction and analysis?
• Will our software be able to read the DNA once it's extracted? Has the DNA been damaged at all during shipping?

If we run into any issues, we will let you know right away. We will gladly issue you a new kit free of charge if we need to.

At CRI Genetics, we take your privacy and security seriously. We protect ALL of your information using standard security practices when we store your DNA sample, your DNA test results, and any other personal information. In our storage facilities, we do NOT label your results or sample with your name or any other identification information.

Your DNA data is YOUR property and we treat it as such. You can choose to download the information yourself and you can even instruct us delete and destroy all of the information we have. We absolutely do NOT share your name or any other identification information without your explicit consent.

If you have any additional questions that cannot be answered here, or if you prefer to place your order over the phone rather than online, feel free to give us a call at: 1-800-571-9216.

We’re also available by email at: Support@CRIGenetics.com

Look on the back of your CRI Genetics box. At the very bottom of the DNA instructions, you will see a barcode. Your kit number is the number attached to that barcode.